Fixed price. Clear terms.
Every order is scoped and priced before work starts. Here's exactly what's included and when a refund applies.
Three Revision Rounds Included
Every deliverable includes three revision rounds at no extra cost — request changes to any part of your build within each round.
- Copy changes — headlines, body text, CTAs, email sequences
- Design changes — colors, typography, layout adjustments, image swaps
- Structural changes — section reordering, adding or removing sections
Revisions are rebuilt and redelivered as part of your order. Scope changes beyond the original order become a new order.
Refund Eligibility
We want you to feel confident about your order. Here's exactly when a refund applies and when it doesn't.
| Scenario | Refund | Details |
|---|---|---|
| Before work starts | Full refund | Changed your mind before we begin? No questions asked. You get everything back. |
| Delivered work doesn't match the confirmed scope | Case by case | If the delivered work doesn't match what was confirmed at order time, we'll fix it within your revision rounds or issue a full refund — your choice. |
| After delivery (change of mind) | Not eligible | If the delivered work matches the confirmed scope, a refund isn't available because you've changed your mind about direction. |
A note on fairness
We build real deliverables with real time and resources. This policy protects you from us failing to deliver what was scoped. It doesn't cover situations where we deliver exactly what was agreed and you decide later that you no longer want it. We think that's fair.
How to Request a Refund
If you believe you're eligible for a refund, send a single email. No phone trees, no support tickets, no runaround.
- Email [email protected] with the subject line “Refund Request”
- Include your name, the email you ordered with, and a brief reason
- We'll confirm receipt within 24 hours and process eligible refunds within 5–10 business days
Refunds are issued to the original payment method. If your bank takes additional time to process, that's outside our control, but we'll provide a transaction reference so you can follow up with them directly.
Last updated: August 2026